1. Try before purchasing
Model Motion Studio provides a Free plan with one user and five video downloads so customers can evaluate browser compatibility, artwork importing, motion effects, output quality, and workflow before buying an annual subscription.
2. First-purchase refund window
A customer may request a refund of the initial annual subscription purchase within 14 calendar days after the purchase date. To qualify, the request must be submitted by the account owner from the account’s registered email address and must identify the company workspace and purchase.
We may deny or reduce a refund where there is evidence of fraud, abusive or excessive use, prohibited account sharing, substantial commercial exploitation followed by a refund request, chargeback abuse, or violation of the Terms of Service. This does not limit any nonwaivable rights provided by applicable law.
3. Renewals
Annual renewal charges are generally nonrefundable once a new annual term begins because customers can cancel renewal at any time before the renewal date. If you believe a renewal occurred after a valid cancellation, resulted from a billing error, or was unauthorized, contact us promptly so we can investigate.
4. Partial terms and unused time
Except where required by law or expressly approved by Model Motion Studio, we do not provide prorated refunds or credits for partially used subscription periods, unused seats, unused time, failure to use the Service, deleted users, or a decision to stop using the Service before the end of the annual term.
5. Technical problems
Please contact support if a documented technical problem materially prevents use of a paid feature and we cannot provide a reasonable correction or workaround. Refund eligibility will depend on the severity, duration, troubleshooting information, and applicable law. Problems caused solely by unsupported devices, insufficient hardware, low-resolution source artwork, third-party outages, or failure to follow published requirements may not qualify.
6. How to request a refund
Email support@modelmotionstudio.com with the subject “Refund Request.” Include the account email, company name, purchase date, and a short explanation. Do not email card numbers or other sensitive payment details.
Approved refunds are returned to the original payment method. Bank and card processing times vary. Canceling a subscription and requesting a refund are separate actions unless we confirm both in writing.
7. Chargebacks
Contact us before initiating a chargeback so we have an opportunity to resolve legitimate billing issues. We may suspend accounts associated with unresolved payment disputes, fraud, or reversed subscription payments.